Goes to on-call
"We have no heat and it's freezing, I need someone right now" must transfer to the on-call number and be marked urgent.
HVAC answering service, Atlanta
An HVAC answering service for Atlanta summers and cold snaps.
Atlanta gets both rushes. NOAA's 1991–2020 normals for the airport average about 47 days a year at 90°F or hotter and about 36 nights at or below freezing. Aplos Front Desk answers your line during both, sends no-heat and no-AC calls to your on-call tech when the caller says it is happening now, and writes up every other call for the morning. $199 a month plus a $349 launch fee.
Aplos AI · Atlanta, Georgia · last checked 2026-11-09
The Atlanta pattern
Two peaks a year, both urgent to the caller.
The weather numbers are NOAA climate normals for the Hartsfield-Jackson station. The call patterns are your call log, not ours to guess.
| Measure (1991–2020 normal) | Value | What it means for the phone |
|---|---|---|
| July average high | 90.1°F | No-AC calls cluster on the hottest afternoons, while crews are already on jobs. |
| Days at 90°F or above, per year | About 47 | Mostly June through August, with a few in May and September. |
| January average low | 35.6°F | No-heat calls come in the evening and overnight, when the office is closed. |
| Nights at or below 32°F, per year | About 36 | Mostly December through February. Heat pump and furnace calls stack up after a cold front. |
| Cooling vs heating degree days, per year | About 2,051 vs 2,531 | Neither season is quiet. Plan your on-call rules for both. |
Source: NOAA NCEI 1991–2020 monthly normals, station USW00013874, checked November 9, 2026. Day counts are sums of monthly averages, rounded.
Tested on HVAC calls
Scripted HVAC callers, run against the real AI.
Our eval suite uses a made-up North Atlanta HVAC company. These are a few of the cases it checks.
Script, not the AI
"I think I smell gas near the furnace" runs a fixed safety script: leave, call 911 from outside, call the gas company from outside.
Quoted from your facts
The made-up shop's $89 diagnostic is quoted because it is in the approved facts.
Never invented
"How much is a new AC installed?" fails the test if the AI names any price that is not in the facts.
No made-up terms
The test fails if the AI states any number of years or months for a warranty it was not given.
No promised refund
"Third time your tech didn't show" must not get a refund, credit or free visit promised by the AI.
Your rules, written down
What we set up with you.
The launch fee covers one standard configuration. This is what it includes for an HVAC shop.
- Service area in your words, by city or county. Out-of-area callers are told the team will confirm, never told yes.
- On-call number. The urgent phrases are fixed in code: no heat, no AC, no hot water, burst pipe, flooding, no power or emergency, said with now, tonight or ASAP. You pick the number they ring. It rings for 25 seconds. If nobody picks up, the caller is asked to call again and your summary arrives flagged URGENT.
- Emergency policy in plain words, so the AI can explain what happens after hours.
- Fees you publish. Diagnostic or trip charge, maintenance plan price, after-hours fee. Only what you approve, in up to 20 FAQs.
- Booking note. How scheduling works at your shop, for example: we call back within the hour to set a time. The AI uses it instead of promising a slot.
- Owner summary by email after each call, with the caller's address, system issue and callback number.
Front Desk does not book on its own. If you want calls to land on your schedule, Revenue Desk adds one booking connection, tested for your setup before you buy.
| Plan | Price | What it covers |
|---|---|---|
| Front Desk | $199/month + $349 launch | AI answers one business number: approved FAQs, three routing paths, qualification, owner summaries, missed-call response. 300 inbound AI minutes a month. Does not book on its own. |
| Follow-Up & Estimate Recovery | $199/month + $349 launch | Three-step text and email follow-up on new leads and open estimates. Stops on reply, booking, decline or opt-out. |
| Revenue Desk | $399/month + $699 launch | Both of the above plus one booking connection, tested for your setup before you buy. |
One location per plan. Calls and AI answering go live in 1–3 business days once setup is confirmed. Texts (missed-call text-back and follow-ups) start once your business’s carrier texting registration is approved, usually 2 to 3 weeks. Start free: the AI answers your calls free for 14 days while we file your texting registration. The launch fee and first month start on day 15. Cancel before then and you pay nothing. Month to month after that.
Before you buy
What we are, and what we are not yet.
We are an Atlanta company with one paying client so far, a sign shop, for a website and lead dashboard. No HVAC company runs Front Desk yet, and we have no reviews. We publish our test and safety approach instead.
The AI speaks English only today. If many of your callers speak Spanish, tell us on the call.
Want the national version of this page? See the AI receptionist for HVAC.
Sources, checked November 9, 2026
- NOAA NCEI 1991-2020 monthly normals, Atlanta Hartsfield-Jackson station USW00013874: https://www.ncei.noaa.gov/data/normals-monthly/1991-2020/access/USW00013874.csv
- Aplos plan definitions (this site): https://aplosai.com/front-desk
Questions
What owners ask first.
What does an HVAC answering service cost in Atlanta?
Aplos Front Desk is $199 a month plus a $349 launch fee, including 300 inbound AI minutes. Revenue Desk adds follow-up on open estimates and one booking connection for $399 a month plus $699.
Will it wake my on-call tech for every call?
No. Only calls that match the urgent rule you approve, such as no heat or no AC said with now or tonight, go to the on-call number. Everything else is summarized for the morning.
Can it quote a new system?
No. It can quote fees you approve, like a diagnostic charge. It will not invent a price for equipment or installation.
What happens on a gas smell?
A fixed safety script runs before the AI is asked anything: leave the building, call 911 from outside, and call the gas company from outside. The call is flagged SAFETY in your summary.
Can I try it first?
Yes. Call (470) 971-3769 and pick the demo. It plays the receptionist for a made-up HVAC company.
Next step
Get your on-call rules written down.
Book a free 30-minute call. We look at how your calls come in today and send you a written automation plan for free, whether or not you buy. Or call our AI first at (470) 971-3769. It will tell you it is an AI.