The scenario below is illustrative, not a client case study, and no results are being claimed. It is written out because "we build n8n workflows" tells you nothing about what you are buying. Take a twelve-person service business that sends quotes from a field service tool, wants follow-up handled, and wants the outcome visible without opening three systems. Single automation, $2,500 to $7,500 tier, one to two weeks.
Before anything: the audit call
Thirty minutes, free, no deck. We ask what happens today, step by step, and who does it. Where does a quote get created, who is supposed to follow up, what usually stops that from happening, and what should happen when a customer replies. Most of the value here is discovering the constraint nobody mentioned, like the fact that half the quotes are still verbal, or that two people use different pipeline stages for the same thing. We leave the call with a scope and a fixed price, or with a recommendation not to build yet.
Days 1 to 2: access and data
We ask for credentials immediately, because this is the step that actually slows projects down. In parallel we look at real records rather than sample data, and this is usually where the surprises live: quotes with no email address, phone numbers stored in four formats, a status field with values nobody documented. Better to find that on day one than on launch day.
Days 3 to 6: build
The workflow gets built in your n8n instance, self-hosted or cloud depending on what we picked. For this scenario that means a trigger on quote sent, a wait, a check for whether the quote has been accepted or the customer has replied, then branching message logic across email and SMS with the customer's name and the quote details filled in. Around that sits the real work: deduplication so a customer never gets two messages for one quote, a hard stop the moment anyone replies, quiet hours so nothing texts at 6am, and an alert to a Slack channel when a run fails.
Days 7 to 9: testing on your data
We run the workflow against real historical records with sending disabled, then against a small live set with your approval. This is where the messy records earn their keep. A quote with a missing phone number should route to email only rather than erroring, and a customer with two open quotes should get one message, not two. Message copy goes to you for approval before anything reaches a real customer, because tone is your call and not ours.
Days 10 to 12: handoff
You get a walkthrough call and a recorded version of it, a written document covering each branch, every credential used, and the three most likely failure points with what to do about them, plus the exported workflow stored where you control it. We show you how to change the message copy yourself, because that is the change people want most and it should never require a phone call to us.
Then: the 30-day window
For thirty days after delivery we fix anything not working as scoped, at no cost. Real usage surfaces things testing does not, usually an edge case in your own data. After that the workflow is yours, running on your infrastructure, with no required monthly fee to us. If you want it extended later, that is a new fixed quote. Full tier breakdown is on the pricing page, and the free audit call is where the number for your specific workflow comes from.