Urgent when it is now
Burst pipe, flooding, water everywhere, pouring or leaking, said with now, tonight or ASAP, rings your on-call number.
Plumbing answering service, Atlanta
Plumbing calls in metro Atlanta, sorted before you call back.
Not every no-water call is a plumbing job. In metro Atlanta the public water and sewer lines belong to different agencies depending on the address, and a city main break can send a whole neighborhood to the phone. Aplos Front Desk answers your line, asks the questions that tell a house leak from a street problem, rings your on-call plumber when water is actively flowing, and writes up the rest. $199 a month plus a $349 launch fee.
Aplos AI · Atlanta, Georgia · last checked 2026-11-09
Local detail
Who owns the pipe depends on the address.
Your plumbers know this. A generic answering service does not. These are the public utilities named by the cities and counties themselves.
| Area | Public water | Public sewer |
|---|---|---|
| City of Atlanta | City of Atlanta Department of Watershed Management | City of Atlanta |
| Sandy Springs | City of Atlanta Department of Watershed Management | Fulton County |
| Alpharetta and north Fulton, north of the Chattahoochee | Fulton County | Fulton County |
| Roswell | Roswell Water Utility for part of the city; Fulton County for the rest | Fulton County |
| Marietta | Marietta Power and Water | Marietta Power and Water |
| Duluth and most of Gwinnett | Gwinnett County Department of Water Resources | Gwinnett County Department of Water Resources |
From each city's or county's own utility pages, checked November 9, 2026. This is context for writing your rules. The AI does not tell callers which utility to call unless you approve that wording.
When the city's water fails
On May 31, 2024, two large water main breaks in Atlanta, one near downtown and one at 11th Street and West Peachtree in Midtown, left homes and businesses without water or under a boil water advisory for several days. On a day like that, most no-water calls are not plumbing jobs.
Our urgent rule looks for active water, not missing water. A caller who says the whole street has no water does not match it, so the AI takes the address and callback number for the team instead of ringing your on-call plumber. You can add an approved answer for outage days, such as pointing callers to the utility's notices.
What it listens for
Built to tell a leak from a utility problem.
The AI does not diagnose plumbing. Fixed rules decide what is urgent, and the AI collects the facts in the caller's own words.
Not an urgent phrase
No water at all, or the whole street out, is taken as a normal request with the address, so your team can check whether it is the utility.
Urgent when it is now
Sewage or a drain backing up, said with now or tonight, is urgent. Your emergency policy, in plain words, tells the caller what happens next.
Where, exactly
Street address and city, taken from what the caller said. It is kept only if it appears in the caller's words.
A real number
The ten-digit callback number from the caller's own words, never filled in by the AI.
Gas and electrical first
A gas smell, sparks or fire runs the fixed safety script before anything else: leave, call 911 from outside.
Winter
Cold snaps fill the phone with burst pipes.
The Atlanta airport station averages about 36 nights a year at or below freezing (NOAA 1991–2020 normals), mostly December through February. Burst-pipe calls arrive when the house warms up and the ice thaws, often in the evening. Phrases like burst pipe and flooding, said with now, tonight or ASAP, are already in the urgent rules. You decide which number they ring.
Want the general version of this page, not tied to Atlanta? See the plumbing answering service page.
Pricing
Three managed plans. One location each.
Front Desk is the answering plan. Revenue Desk adds follow-up and one booking connection.
| Plan | Price | What it covers |
|---|---|---|
| Front Desk | $199/month + $349 launch | AI answers one business number: approved FAQs, three routing paths, qualification, owner summaries, missed-call response. 300 inbound AI minutes a month. Does not book on its own. |
| Follow-Up & Estimate Recovery | $199/month + $349 launch | Three-step text and email follow-up on new leads and open estimates. Stops on reply, booking, decline or opt-out. |
| Revenue Desk | $399/month + $699 launch | Both of the above plus one booking connection, tested for your setup before you buy. |
One location per plan. Calls and AI answering go live in 1–3 business days once setup is confirmed. Texts (missed-call text-back and follow-ups) start once your business’s carrier texting registration is approved, usually 2 to 3 weeks. Start free: the AI answers your calls free for 14 days while we file your texting registration. The launch fee and first month start on day 15. Cancel before then and you pay nothing. Month to month after that.
Before you buy
Where we are.
Aplos is an Atlanta company with one paying client so far, a sign shop, for a website and lead dashboard. No plumbing company runs Front Desk yet, and we have no reviews. Our test and safety page shows how the AI is checked. The AI speaks English only today.
Sources, checked November 9, 2026
- City of Atlanta Department of Watershed Management: https://www.atlantawatershed.org/
- City of Sandy Springs, utilities: https://www.sandyspringsga.gov/utilities
- Fulton County, start your water service: https://fultoncountyga.gov/Services/Water-Services/Start-Your-Water-Service
- City of Roswell, water utility: https://roswellgov.com/WaterUtility
- City of Marietta, Marietta Power and Water, about us: https://mariettaga.gov/827/About-Us
- Gwinnett County Department of Water Resources: https://www.gwinnettcounty.com/departments/water
- GPB News, June 4, 2024: Midtown water repairs completed, boil water advisory remains: https://www.gpb.org/news/2024/06/04/update-midtown-water-repairs-completed-boil-water-advisory-remains
- Axios Atlanta, June 1, 2024: Atlanta water emergency: https://www.axios.com/local/atlanta/2024/06/01/atlanta-water-outage-mayor-andre-dickens
- NOAA NCEI 1991-2020 monthly normals, Atlanta Hartsfield-Jackson station USW00013874: https://www.ncei.noaa.gov/data/normals-monthly/1991-2020/access/USW00013874.csv
Questions
What owners ask first.
How much does a plumbing answering service cost in Atlanta?
Aplos Front Desk is $199 a month plus a $349 launch fee for one location, with 300 inbound AI minutes. Revenue Desk is $399 a month plus $699 and adds estimate follow-up and one booking connection.
Will it page my plumber for every no-water call?
No. The urgent rule looks for active water or sewage said with now or tonight. A street-wide outage is taken as a normal request for your team to call back.
Does it give plumbing advice?
No. It collects facts: whether water is flowing, where, and how to reach the caller. It does not diagnose or give repair advice.
Can it send emergency calls to me?
Yes. Urgent calls ring your on-call number for 25 seconds. If nobody picks up, the caller is asked to call again and your summary arrives flagged URGENT. With no on-call number set, the AI marks the call priority and takes the address and callback number.
How is this different from your other plumbing page?
That page covers plumbing answering anywhere. This one is about metro Atlanta: which utilities own which pipes, the 2024 main breaks, and freeze nights.
Next step
Write your no-water rules with us.
Book a free 30-minute call. We look at how your calls come in today and send you a written automation plan for free, whether or not you buy. Or call our AI first at (470) 971-3769. It will tell you it is an AI.