Win back the customers who quietly disappeared.

What it does

Customers who come back.

1. 1
   Schedule Trigger — Mondays 10am

   Cron expression 0 10 * * 1. Mondays at 10 is the highest-open window for retention email in most B2C categories. Adjust if your audience pattern is different.
2. 2
   Sample Inactive List (replace this)

   Ships with two sample customers so it runs out of the box. Replace with an HTTP Request to your e-commerce or CRM API. Filter for customers with no order, visit, or booking in 90+ days. Shopify, Klaviyo, Mindbody, HubSpot, or a SQL pull all fit.
3. 3
   Split Each Customer

   Iterates the array so the rest of the workflow runs once per customer.
4. 4
   Generate Win-Back Email — OpenAI

   Uses gpt-4o-mini to write three short paragraphs. References how long it has been since their last purchase, names the category they bought before, and offers one concrete reason to come back. No discount unless you wire one in.
5. 5
   Send Win-Back Email — SMTP

   Sends from your business address. Subject line is "It has been a minute" because plain subject lines beat clever ones in win-back tests.
6. 6
   Log Result

   Captures who got the email and when. Replace with a Google Sheets append or HTTP request to your CRM if you want centralized reporting.

Use it in your business

Vertical-specific framing