Three reminders. Zero ghost appointments.

What it does

Three touches. One result. Far fewer no-shows.

1. 1
   Schedule Trigger — every hour

   Cron expression 0 * * * *. The workflow wakes up hourly and processes anyone with an appointment 24 hours out.
2. 2
   Sample Tomorrow's Bookings (replace this)

   Ships with two sample appointments. Replace this Set node with an HTTP Request to your booking software for appointments scheduled exactly 24 hours from now. Filter for unconfirmed only.
3. 3
   Touch 1 — 24-Hour Reminder (Twilio)

   Plain, direct SMS naming the time and service. Asks for "C to confirm or R to reschedule." The reply codes train the customer for the rest of the sequence.
4. 4
   Wait 20 Hours, then check confirmed flag

   Wait node holds the workflow until 4 hours before the appointment. The IF node checks if the customer confirmed in the meantime. If yes, the sequence stops. If no, continue.
5. 5
   Touch 2 — 4-Hour Check-In (Twilio)

   Friendlier wording. Drop your prep instructions in here for med spa, vet, or dental sequences (skin clean, no caffeine, fasting, etc.).
6. 6
   Wait 3 Hours, then Touch 3 — See You Soon

   Soft, assumptive, last-call tone. Tells them you're holding the slot and offers one more chance to reply R if something came up. Most no-shows happen here when this touch is missing.

Use it in your business

Vertical-specific framing