Says it is a virtual assistant
Every call starts with: this is the virtual assistant, and this call is transcribed.
AI phone answering, medical offices
Scheduling calls answered while your staff is with patients.
Aplos Front Desk answers your office line with an AI that tells callers it is a virtual assistant, answers scheduling and general calls from facts you approve, takes the caller’s name and callback number, and sends clinical questions to your team. It is $199 a month plus a $349 launch fee for one location, and the first 14 days are free. We do not sign a Business Associate Agreement (BAA) today, so read the patient-details section before you decide.
Aplos AI · Atlanta, Georgia · last checked 2026-11-10
What it does on a call
Answer, capture, route, summarize.
Front Desk is the AI answering plan. These are the rules it runs on, written and tested with you before launch.
Only approved facts
Hours, address, parking, the insurance plans you accept. Anything else gets: the team will confirm.
Name and callback
The AI takes the caller's name, callback number and the reason in general terms, like a new appointment or a reschedule.
Your rule, your number
Calls you mark urgent go to the number you choose.
One email per call
Name, callback number and reason, labeled as the caller's own words.
Patient details
What the line will not take.
Front Desk is for scheduling and general calls, not clinical information. It does not ask for or record symptoms, diagnoses, medications or insurance IDs, and it gives no medical advice. Clinical questions go to your team.
We do not sign a Business Associate Agreement (BAA) today, and call audio and transcripts pass through our phone, speech and AI vendors. If your calls require a BAA, a HIPAA-covered answering service is the better choice for now, and we will say so on the call.
Honest fit
Who this is for, and who it is not for.
Possible fit: offices that miss scheduling and general calls and are comfortable with a line that takes only a name, a callback number and a general reason.
Not a fit yet: offices that need a BAA, need the line to book into their scheduling system (booking is not live), or serve callers who mostly speak a language other than English. The AI speaks English only today.
Where we are as a company: two paying clients so far, an Atlanta sign shop (website and lead dashboard) and an auto repair shop (a business phone line with a recorded call menu, not AI). No managed answering customers yet and no reviews. We would rather you hear the AI yourself: call (470) 971-3769.
Comparing options? See Aplos vs Rosie, Smith.ai, NextPhone, Goodcall and Ruby, and how we test the AI.
Pricing
Three managed plans. One location each.
Published prices. No per-call charges inside the allowance.
| Plan | Price | What it covers |
|---|---|---|
| Front Desk | $199/month + $349 launch | AI answers one business number: approved FAQs, three routing paths, qualification, owner summaries, missed-call response. 300 inbound AI minutes a month. Does not book appointments. |
| Follow-Up & Estimate Recovery | $199/month + $349 launch | Text and email follow-up on new inquiries and open quotes. Stops on reply, decline or opt-out. 250 opportunities a month. |
| Revenue Desk | $399/month + $699 launch | Both of the above in one plan. A booking connection is being built; ask on the call. |
One location per plan. Calls and AI answering go live in 1–3 business days once setup is confirmed. Texts start once your business’s carrier texting registration is approved, usually 2 to 3 weeks. Start free: the AI answers your calls free for 14 days while we file your texting registration. The launch fee and first month start on day 15. Cancel before then and you pay nothing. Month to month after that.
Questions
What offices ask first.
Can an AI answer calls for a medical office?
For scheduling and general calls, yes. Aplos Front Desk says it is an AI, takes the caller's name and callback number, and sends clinical questions to your team. It is $199 a month plus a $349 launch fee, and the first 14 days are free.
Is it HIPAA compliant?
We do not sign a Business Associate Agreement (BAA) today. The AI does not ask for clinical details. If your calls require a BAA, a HIPAA-covered answering service is the better choice for now.
Does it book appointments?
No. Booking is not live for any customer yet. Your team calls back to schedule.
Does it speak Spanish?
Not yet. The AI speaks English only today.
Next step
Hear it answer before you decide.
Book a free 30-minute call. We look at how your calls come in today and send you a written plan for free, whether or not you buy. Or call our AI first at (470) 971-3769. It will tell you it is an AI.