Gyms and fitness studios lose revenue every week to trial leads that ghost, memberships that lapse without warning, and class no-shows. We automate the follow-up, the reminders, and the renewals. Choose a managed plan or a scoped custom system.
Sound familiar?
Someone tries a free class, fills out the waiver, then disappears. No follow-up goes out. They sign up at the gym down the street because they heard from them first.
A member's card expires. Nobody caught it. They don't renew because it felt awkward. Two months later they've cancelled and you've lost $160 in recurring revenue you never had to lose.
Someone books a 6 AM spin class and doesn't show. That spot could have gone to someone on the waitlist. Automated reminders with easy cancel/confirm fill every class.
What we build
Trial sign-up or free class attendance in Mindbody or Glofox → welcome message immediately → follow-up day 3 → soft close day 7. Each message uses their name and the class they tried. Trials convert to paying members without anyone on your team making a call.
Membership expiry date approaching in your gym management system → reminders at 30, 14, and 7 days → renewal link included → lapsed members flagged for personal outreach. Reduce passive churn.
Class booked → confirmation with add-to-calendar link → reminder 2hrs before → no-show tracked → follow-up with rescheduling link. Works with Mindbody, Pike13, and most booking platforms.
Member hits a milestone (30 days, 3 months, 6 months) → review request to Google or Yelp → referral offer to engaged members. The ask goes out when enthusiasm is highest, not weeks later when it's already faded.
The process
30 minutes. We map your current process, find where trial leads, renewals, and class bookings are leaking revenue, and tell you exactly what's automatable: on the call, no fluff.
We configure a managed product or scope a custom system in writing. You know what is included, what it costs, and who supports it.
We launch, document, and support the system according to the chosen path. Custom ownership and handoff are defined in the written scope.
68%
Of gym leads never receive a follow-up
automated sequences close the gap 24/7
3–5x
Higher conversion with same-day lead follow-up
speed-to-lead is the biggest variable in gym sales
2 paths
Managed or custom
Right-sized for the problem
Managed monthly
Start with one location and a defined workflow. We confirm your tools, volume and scope before payment.
Answer calls while you work. Capture the details, screen the request, and get the right person involved.
Follow up new leads and open estimates. Stop when they reply, book, decline, or opt out. Give your team the next step.
Front Desk and Follow-Up working together, with one verified booking connection and a single view of what happened next.
Ready to stop losing members you already have?
Book a free 30-minute audit. We'll map exactly what's automatable in your studio and what it would cost: before you commit to anything.
Book Your Free Audit Call